Application Support Specialist (IHC) Field - (Prefer candidate to reside West of the Rockies)

General Position Summary

Responsible for conducting the Company's in-field Applications Support activities for automated immunohistochemistry (IHC) instrumentation and reagents. Extensive on-site reagent evaluation and optimization. Participation in the installation process, applications troubleshooting, pre-and post- installation customer training and routine follow-up for Sakura customers and sales teams.  Participates in all quality assurance procedures as required.
 

Essential Job Functions

Technical Support Activities

  • As part of an installation team participate in the Installation and evaluations of immunohistochemistry (IHC) Instrumentation that are evaluated and/or sold in hospitals and  commercial or research facilities
  • Conduct comprehensive onsite evaluations of antibodies and probes.
  • Provides on-site operator training and support.
  • Responsible for addressing application, instrument and training issues in the field that can be complex in nature.
  • Instruct customers in Advanced Operator Training.
  • Performs all follow-up training and technical support for new and existing customers.
  • Build a comprehensive understanding of new product offerings and their applications in a diagnostics immunohistopathology environment
  • Participates in industry forums and product sales demonstrations.
  • Quickly responds to customer inquiries and requests regarding products, questions and technical and applications problems.
  • Conducts research to obtain support information if necessary.  Proposes alternative solutions to customers for a variety of issues.
  • Responsible for guiding complaint resolution to ensure that proper and satisfactory responses and results are provided to customers.
  • Maintains a high level of customer satisfaction.
  • Conducts all duties with the highest level of professionalism.
  • Completes special projects as assigned. 
    Information Management & Reporting Activities
  • On a regular basis, communicates with both internal and external Company personnel and affiliated personnel providing important information regarding company products.
  • Creates documentation system on spreadsheet and database software to improve department productivity and overall efficiency.
  • Manages multiple priorities. 
  •  Reviews and edits operator manual for all models of laboratory equipment sold by the Company.
  • Attends and participates in group meetings, task force groups, etc., as needed.
  • Plans, coordinates and prepares reports, surveys, research information and any special requests made by senior management.
  • Provides specialized product training related to Immunohistopathology and continual information/guidance to other staff members.
  • Participates in Sales (new hire) training of Sakura’s Immunohistoproducts.  Prepares hand-out material and formal product presentations along with practical exercises.
  • Assists in the control of processes and/or procedures to assure the highest possible levels of quality.
  • May provide various reports and information concerning market information, product liability issues, etc., as requested.
  • Seeks constant improvement in work processes and techniques to increase department productivity.
  • Maintains good communications both inside and outside of the Company. 

Education

  • Bachelor’s degree preferred.
  • Associates degree (A.A.) or equivalent in medical technology or related field; or equivalent combination of education and experience. 
  • HT or HTL (ASCP) certification required.  QIHC (ASCP) certification highly desired. 

 

Experience & Minimum Qualifications

  • Five or more years of immunohistochemistry and histology laboratory experience or equivalent in a clinical, industrial or research enviornment.
  • Knowledge and understanding of specialized histology such as immunohistochemistry and the company’s products and/or services.
  • Demonstrates advanced knowledge and proficiency on one or more products.
  • Strong customer satisfaction skills.
  • Ability to write daily reports, business correspondence and sales reports according to specified timelines.
  • Ability to effectively present information and respond to questions from groups of managers, customers, etc.
  • Ability to get along well with diverse personalities.  Must be tactful, mature and flexible.
  • Fluency with a variety of word processing and spreadsheet software packages used on personal computers.
  • Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to carry out instructions furnished in written, oral or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations.
  • Excellent written and verbal communication skills.  Ability to present ideas in a clear and concise manner.
  •  Must possess computer proficiency. 

Physical Requirements & Working Environment

  • This position requires the employee to frequently sit.  In addition, the employee is occasionally required to stand, walk, use hands and fingers and reach with hands and arms.
  • Ability to read and analyze hard written copy and information on a computer screen.
  • Ability to successfully respond to multiple work pressures.
  • Ability to travel to other locations both within and outside of the local region 75% of the time.  Must have a valid driver's license and access to a car. 
  • Ability to communicate verbally and in writing to individuals and groups.
  • Ability to communicate verbally in person and using a phone.
  • Ability to listen, understand, interpret and solve problems. 
Equal Opportunity Employer
Affirmative Action Employer

10/17

SPECIFIC JOB EMPLOYMENT CONTACT INFORMATION:

Sakura Finetek USA, Inc.
Attn: Human Resources Department
1750 West 214th Street
Torrance, CA 90501

Email: jobs@sakuraus.com
Fax: 310-782-7495